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E-Commerce platform

Fonly is an innovative e-commerce online platform built for one of the biggest telecommunication providers in Serbia. It is dedicated exclusively to the world of phones and everything related to them - and it managed to cover 30% of the e-commerce telco market!

INDUSTRY

E-commerce

YEAR

2023

SERVICES

UI/UX Design, Web Development, IT Consulting

Overview and main idea

Fonly was created with the support of A1 Srbija, a Serbian mobile network operator owned by A1 Telekom Austria Group. As of 2020, it is the third largest mobile telephony operator with a market share of 25.67%. The project aimed to bring the best of the world of technology to the click of a button. Together, they open the door to a better digital future.

Project Goals

Security and Trust

Ensure robust security measures to build trust with customers, ensuring their personal and financial information is safe.

Mobile first

Ensure the platform is mobile-responsive to accommodate the increasing number of mobile shoppers.

Market presence and growth

Establish a strong online presence to streamline mobile purchasing, enabling users to acquire their devices within a single day.

Product Diversity

Offer a comprehensive selection of mobile phones from various brands, models, and price ranges to cater to a diverse customer base.

User-friendly interface

Develop an intuitive and user-friendly website to enhance the customer's shopping journey, encouraging repeat business.

Data Analytics

Leverage data analytics to gain insights into customer behavior, preferences, and market trends to make informed decisions and improve the platform's performance.

How we did it

Check out some of the technologies we used for this project.

Figma

HTML5

CSS

JavaScript

PHP

The process

Kick-off phase

The project began with an initial kick-off gathering, where stakeholders from CodeIT and A1 outlined project goals, set a defined scope and timeline, and assigned roles and duties. Planning our resources and setting important milestones is a crucial part of the process.

Wireframe and Design page

In the wireframe and design phase, we create visual blueprints and user-centric designs that translate business requirements into intuitive and functional digital experiences. Recognizing the visual direction, we ensure that we stay aligned with the right path.

Custom-made UI/UX Design

Our design team creates a distinctive user interface and experience that embodies the client’s brand identity, combining functionality with visual appeal. For this project, we dedicated all our efforts to seamlessly align with the specific e-commerce system requirements.

Project Development Phase (Front & Back)

The website is developed using cutting-edge technologies, combining the latest advancements in front-end design with robust back-end functionality. This seamless integration ensures an exceptional user experience, smooth navigation, fast load times, and reliable performance. The aim was to create a platform that not only looks modern and engaging but also operates efficiently to meet the demands of gadget enthusiasts.

Quality assurance

Testing and validation at every stage of development helped the team identify and address potential issues to deliver reliable, high-performing products. By maintaining attention to detail and continuous improvement, this phase guarantees a seamless user experience.

Security requests implementation

To fulfill the client’s security needs, our team worked diligently to create a secure environment by implementing advanced protocols and adhering to industry best practices for data protection. This approach ensured that sensitive information remained safeguarded, unauthorized access was prevented, and the website met compliance requirements for cybersecurity standards.

Launching phase

After ensuring everything was in place, we officially launched the client’s website, making it live and accessible to users while monitoring its performance for any necessary adjustments.

Challenges

This project required a wide range of skills that our team possessed, enabling us to successfully overcome all challenges and achieve the set goals. Some of the challenges we faced were complex integrations with SAP, Oracle, and DEX required real-time data updates, two-way communication, and integration through the client’s ESB. Additionally, ensuring secure transactions, scalability, regulatory compliance, user-friendly UX, client education and support, cross-device compatibility, and performance optimization were essential considerations for the successful implementation of the platform.

 

Outcomes and impact

The Fonly project achieved remarkable results:

 

  1. E-commerce telco market: The project transformed the e-commerce user experience and managed to cover 30% of the e-commerce telco market.
  2. Enhanced customer loyalty: Gadget enthusiasts felt more connected to the brand, thanks to the features building a sense of ownership and community.
  3. Increased engagement: The website attracted significant user interaction.
  4. Increased website traffic: The site’s appealing design and SEO optimizations drove more organic traffic and kept users browsing longer.
  5. Secure Transactions: Every transaction on the platform is secured to provide users with a safe and worry-free shopping environment.
  6. Flexible Payment Options: The platform offers various payment methods, including credit card payments directly on the platform, cash payments, or card payments upon delivery, allowing users to choose the most convenient option.

 

Conclusion and results

The success of the Fonly platform underscores the power of collaboration, innovation, and meticulous execution in delivering a cutting-edge e-commerce solution tailored to the needs of a tech-savvy audience. By meeting the client’s objectives for security, usability, and scalability, the project not only enhanced the customer shopping experience but also positioned Fonly as a key player in Serbia’s mobile phone retail market. The platform’s impact is evident through its impressive market penetration, increased user engagement, and strengthened customer trust, setting a strong foundation for future growth and continuous improvement in the digital retail space.

 

DO YOU WANT TO ELEVATE YOUR DIGITAL PLATFORM AND ACHIEVE THE SAME RESULTS?

Contact us today to create a website that engages your audience, boosts your brand, and drives real impact!

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